Tietosuojaseloste

PiknPark (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with Finland’s data protection laws, including the EU General Data Protection Regulation (GDPR) and the Finnish Data Protection Act (Tietosuojalaki 1050/2018). This Privacy Policy explains how we collect, use, store, and share your personal data when you use our services.

1. Data Controller

PiknPark acts as the data controller for the personal data collected through our website, mobile application, and services.

If you have any questions regarding this Privacy Policy, you can contact us at:
Email: info@piknpark.fi
Address: Everstinkuja 5, 02600, Espoo, Finland

2. Data We Collect

2.1 Data Provided by Users

We collect the following information when you sign up or use our services:

Personal Information: Name, phone number, email address, and payment details.
Vehicle Information: License plate number, make, model, color and insurance details.
Booking Details: Pickup/drop-off locations, complete address, door codes (if necessary for key drop), preferred service type, and travel details.
Driver Information: Driver’s license, identification documents, and work permit documents.

2.2 Automatically Collected Data

When using our app or website, we collect:

Location Data: Real-time GPS tracking for service execution.
Device Information: IP address, operating system, browser type, and device identifiers.
Usage Data: Pages visited, time spent, and actions taken on our platform.

2.3 Data from Third Parties

We may collect additional data from:

Payment Processors: To verify transactions and process payments securely.
Background Check Services: For verifying driver eligibility.
Marketing & Analytics Providers: To improve our service offerings.

3. How We Use Your Data

We use personal data to:

Provide and improve our services.
Verify user and driver identities.
Process payments and issue invoices.
Communicate with users about their bookings and account activity.
Ensure safety and prevent fraudulent activities.
Analyze service usage to enhance user experience.
Comply with legal and regulatory obligations.

We process data based on legitimate interest, user consent, and contractual obligations as per GDPR.

4. Data Sharing & Disclosure

We only share your data in the following cases:

4.1 With Service Providers

We share necessary data with:

Payment processors for secure transactions.
Cloud storage providers for data security.
Customer support platforms to provide assistance.

4.2 With Drivers & Customers

Customers’ basic information (name, car details, pickup/drop-off location) is shared with assigned drivers.
Drivers’ information (name, profile, and contact) is shared with customers for transparency.

4.3 With Authorities

We may disclose personal data if required by law, such as to comply with law enforcement requests or regulatory obligations.

4.4 International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as EU Standard Contractual Clauses (SCCs) or adequacy decisions.

5. Data Retention

We retain data only as long as necessary:

User account data: Until the account is deleted or inactive for 24 months.
Transaction records: Kept for 6 years for legal compliance.
Driver background checks: Retained for 3 years after account deactivation.

Users can request data deletion at any time via [Insert Contact Email].

6. Data Security

We implement industry-standard security measures to protect personal data, including:

Encryption: Secure data transmission and storage.
Access Control: Restricted access to sensitive data.
Regular Audits: Periodic security assessments and vulnerability tests.

Despite these measures, no system is 100% secure. Users are advised to maintain strong passwords and protect their account details.

7. Your Rights Under GDPR

As a resident of Finland and the EU, you have the following rights:

7.1 Right to Access & Rectification

You can request access to your data and correct any inaccuracies.

7.2 Right to Erasure (“Right to Be Forgotten”)

You can request data deletion if it is no longer needed for service purposes.

7.3 Right to Restrict Processing

You can ask us to stop using certain data while a dispute is resolved.

7.4 Right to Data Portability

You can request a copy of your data in a structured format.

7.5 Right to Object to Processing

You can object to data usage for marketing or legitimate interests.

7.6 Right to Withdraw Consent

Where processing is based on consent (e.g., marketing communications), you can withdraw consent at any time.

To exercise these rights, contact us at [Insert Contact Email]. If unsatisfied, you can lodge a complaint with The Office of the Data Protection Ombudsman in Finland (Tietosuojavaltuutetun toimisto).

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve website performance.
Remember user preferences.
Analyze traffic patterns.

Users can manage cookie preferences via their browser settings.

9. Third-Party Links

Our website/app may contain links to third-party sites. We are not responsible for their privacy practices. We encourage users to review third-party policies before sharing data.

10. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be notified via email or app notification.

11. Contact Information

For privacy-related questions or requests, please contact us:

📧 Sähköposti: Info@piknpark.fi
📍 Address: Everstinkuja 5, 02600, Espoo, Finland

By using PiknPark, you acknowledge and agree to this Privacy Policy.